Documentation

How the cherry on the cake can impact your reputation as a Software Company?

While being a software company, we know how fast can spread an information through social media and turnover of employees, refer to our previous blogs on the subject. The veracity of the information doesn’t influence the speed of diffusion, or if it does, it is the bigger, the better. In our competitive environment, reputation is […]

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Transfer of knowledge: a practical case

Often when telling people that Simple + Smart are the experts in Transfer of Knowledge, I get the question: ‘what does Transfer of Knowledge actually mean?’. Theoretically, Transfer of Knowledge refers to the concept of ensuring that your valuable intellectual property doesn’t walk out the door when your staff do, and that all of your […]

Transfer of knowledge: impact of Generation Y

A few months ago I blogged about the new habits we are all starting to develop: constant googling, addiction to looking at our mobile devices, and the impact of this new culture on training. Today, I would like to talk about transfer of knowledge to the Generation Y staff that are entering the market today. […]

Workflow & Process: Assuming basic knowledge

Lately we have been working with a new client in a completely new field for us: maritime engineering. The project scope is to create a mobile interactive tool that engineers can access via an iPad wherever they are working remotely on ships, or in the shipyards. The tool is a simple workflow that provides them with […]

The delicate dance of gathering information

Last week, as you may have noticed, I was on leave, but you’ll be happy to know I am back this week to talk about the delicate art of gathering useful information. One of the frustrations of my job is that when I am working with clients to provide them with better documentation, the clients themselves […]