New comers

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

Transfer of knowledge: impact of Generation Y

A few months ago I blogged about the new habits we are all starting to develop: constant googling, addiction to looking at our mobile devices, and the impact of this new culture on training. Today, I would like to talk about transfer of knowledge to the Generation Y staff that are entering the market today. […]

Workflow & Process: Assuming basic knowledge

Lately we have been working with a new client in a completely new field for us: maritime engineering. The project scope is to create a mobile interactive tool that engineers can access via an iPad wherever they are working remotely on ships, or in the shipyards. The tool is a simple workflow that provides them with […]

Funny numbers

Last Sunday, I was talking with Gerald ( ) about most employers’ frustration over the high turnover of employees in Singapore. This was rather an unusual conversation between entrepreneurs but I later realized it was actually a rather common problem. We even googled up on some of the latest statistics and found that 4 […]

Small step, big change…

Last Thursday, I met Thomas B. a HR Director at a business event. During our talk, it was mentioned that he will be leaving his job in three weeks for a social-charity job in India. So I asked about the transfer of knowledge he will do for his successor.. ‘- You know what?, he said, we […]

If only…

It is 20:00 and I am on late shift. In other words, I will turn off the light when leaving the office. So much for the work to be done with Europe desk. And tell me about it, it is always when I am by myself, no more support desk available, that something doesn’t work: there […]