User Guide

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Transfer of knowledge: a practical case

Often when telling people that Simple + Smart are the experts in Transfer of Knowledge, I get the question: ‘what does Transfer of Knowledge actually mean?’. Theoretically, Transfer of Knowledge refers to the concept of ensuring that your valuable intellectual property doesn’t walk out the door when your staff do, and that all of your […]

Transfer of knowledge: impact of Generation Y

A few months ago I blogged about the new habits we are all starting to develop: constant googling, addiction to looking at our mobile devices, and the impact of this new culture on training. Today, I would like to talk about transfer of knowledge to the Generation Y staff that are entering the market today. […]

The delicate dance of gathering information

Last week, as you may have noticed, I was on leave, but you’ll be happy to know I am back this week to talk about the delicate art of gathering useful information. One of the frustrations of my job is that when I am working with clients to provide them with better documentation, the clients themselves […]

To have or have not.

OK this is one of my favorite movies: Humphrey Bogart & Lauren Bacall….do you know how to whistle? This week I  met  a potential client for a very large project on user guides/ support training. Proud of myself, and knowing that I had successfully completed the iBooks author project with a software company… I  passionately […]

Funny numbers

Last Sunday, I was talking with Gerald ( http://www.geraldkong.com/ ) about most employers’ frustration over the high turnover of employees in Singapore. This was rather an unusual conversation between entrepreneurs but I later realized it was actually a rather common problem. We even googled up on some of the latest statistics and found that 4 […]