Tag Archive | business

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Business networking: a matter of planting the seeds to let a tree grow

These days an essential part of business is to participate regularly in business networking sessions. With the left pocket of my jacket full of business cards, and a positive attitude, I enter sessions with the clear objective to plant some seeds. The seeds come in different forms, the obvious promotional ones -to tell people what my […]

Is lack of accuracy in your documentation damaging your brand?

We have recently come across a project where the review of internal documentation is getting pushed back time and again. This review is most likely to generate some corrections and updates that would impact their web site. The delay in the review is unfortunately a common occurrence and hence prompted this week’s blog topic: that […]

To have or have not.

OK this is one of my favorite movies: Humphrey Bogart & Lauren Bacall….do you know how to whistle? This week I  met  a potential client for a very large project on user guides/ support training. Proud of myself, and knowing that I had successfully completed the iBooks author project with a software company… I  passionately […]