Tag Archive | cost

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

Let’s talk about it.

About two weeks ago, I gave a talk on the importance of having a ‘Transfer of Knowledge’ plan. The audience consisted of IT managers, IT entrepreneurs and Financial institutions. I was happy that so many people attended the talk, and that we also discussed about the subject over the lunch. The analysis I gave was […]