Tag Archive | impact

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Transfer of Knowledge: how to measure it?

The other day I attended a business event with AustCham. One of the people I met there asked me a simple question: ‘How do you know that once the Transfer of Knowledge plan is in place that it actually works?’ This is an interesting question, and of course depends a lot on the actual information being […]

Transfer of knowledge: impact of Generation Y

A few months ago I blogged about the new habits we are all starting to develop: constant googling, addiction to looking at our mobile devices, and the impact of this new culture on training. Today, I would like to talk about transfer of knowledge to the Generation Y staff that are entering the market today. […]

Is lack of accuracy in your documentation damaging your brand?

We have recently come across a project where the review of internal documentation is getting pushed back time and again. This review is most likely to generate some corrections and updates that would impact their web site. The delay in the review is unfortunately a common occurrence and hence prompted this week’s blog topic: that […]

Impact of new generation culture on training

I just came back from an event talk, given by Cegos  given by Jeremy Blain. What really interested me was the subject: the latest learning trends and the implications for training and development across Asia. Nothing really new there: maybe just noticing that the new generation is now starting work. You know, the kids that […]

No more books on the shelves?

Since 2009, a new trend has emerged: textbooks. Here is a very innovative way to present user guides and it is, actually, a growing mainstream format of displaying documentations. And sure enough, last week a potential client requested I do a proposition which included this tool. I’m quite new to this, but I found it very […]

Funny numbers

Last Sunday, I was talking with Gerald ( http://www.geraldkong.com/ ) about most employers’ frustration over the high turnover of employees in Singapore. This was rather an unusual conversation between entrepreneurs but I later realized it was actually a rather common problem. We even googled up on some of the latest statistics and found that 4 […]