Tag Archive | training

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Transfer of knowledge: a practical case

Often when telling people that Simple + Smart are the experts in Transfer of Knowledge, I get the question: ‘what does Transfer of Knowledge actually mean?’. Theoretically, Transfer of Knowledge refers to the concept of ensuring that your valuable intellectual property doesn’t walk out the door when your staff do, and that all of your […]

Transfer of knowledge: impact of Generation Y

A few months ago I blogged about the new habits we are all starting to develop: constant googling, addiction to looking at our mobile devices, and the impact of this new culture on training. Today, I would like to talk about transfer of knowledge to the Generation Y staff that are entering the market today. […]

Same same… but different

I find that often clients are focused on ensuring a solution is specific to their particular field, with managers regularly asking: ‘What industry do you specialise in?’ I usually reply: ‘I have an IT & finance background’. I then also add ‘The industry doesn’t really matter at all though, as the methodology around transfer of […]

Troubles with training – part 3: Know Your Subject

[Spoon boy from ‘The Matrix Reloaded’] How would you build 4 triangles with 3 matches of the same length? Try… A few weeks ago, I started to list few basic elements that make training really good: 5 things to do The question is: at what level of knowledge do you consider yourself comfortable enough to […]

News from my current project

I’ve told you lately, how thrilled I am with this new project: setting up a training support guide & providing it with this new amazing tool, iBooks author. Have a look at the demo. This is a new application so I had to adapt,  learn how to use it, and work out how to make […]