Tag Archive | update

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

Is lack of accuracy in your documentation damaging your brand?

We have recently come across a project where the review of internal documentation is getting pushed back time and again. This review is most likely to generate some corrections and updates that would impact their web site. The delay in the review is unfortunately a common occurrence and hence prompted this week’s blog topic: that […]

Taming this wild animal

There is nothing more rewarding than when a client calls back for more. Not only does it show that he appreciated our services, but also that he absolutely understands the necessity to continuously update documentation. This particular client called me for the first time about three years ago to be part of the first phase […]