simpleandsmartsg

How the cherry on the cake can impact your reputation as a Software Company?

While being a software company, we know how fast can spread an information through social media and turnover of employees, refer to our previous blogs on the subject. The veracity of the information doesn’t influence the speed of diffusion, or if it does, it is the bigger, the better. In our competitive environment, reputation is […]

Training Impact on support costs in software companies

In your company, nowadays the business requires update or create software(s). Moreover, the business expects the support (internal or external) to help them. And that is a cost that most companies usually do not take into account: it is part of their IT department or to the vendor’s package. Once the changes have been implemented, […]

How to simply improve your repeat business rate?

Software vendors usually provide solution to companies that are seeking the most appropriate systems for their staff and assets. One of the challenges, you as vendors, are facing is to find efficient technologies for your clients’ requirements. However, if your efforts are mainly focused on building a technical solution, without also providing simple and easy […]

Must have vs. nice to have

Recently I was talking with a manager from a local Singaporean company about the way Simple + Smart could help them with their Transfer of Knowledge plan. During our conversation the manager asked me a very interesting question: ‘Is a Transfer of Knowledge plan something that a company absolutely must have? Or is it really […]

Transfer of Knowledge: how to measure it?

The other day I attended a business event with AustCham. One of the people I met there asked me a simple question: ‘How do you know that once the Transfer of Knowledge plan is in place that it actually works?’ This is an interesting question, and of course depends a lot on the actual information being […]

Transfer of knowledge: internet versus intranet

Last week I was in a business networking event presenting to a keen listener what Simple + Smart does. The listener asked a fairly typical question: ’Why do I need my company to have a Transfer of Knowledge plan, since everyone in my organisation just looks for any required information on the web?’ Of course, […]

Off the shelf versus customised methodology.

Often when positioning a Transfer of Knowledge project, people asked me, ‘What kind of methodology do you apply?’ At times they also ask if I follow the “Insert Name Here” methodology. I am always quite overwhelmed by the number of business process methodologies that exist, are deployed, and are even ‘certified’. And while I am all for […]